Frequently Asked Questions

Can I see who has opened my email?

Absolutely! The second anyone opens your email, we record the exact date and time and present that to you in an online report.

Can I see who has clicked a link in my email?

Yes! You can see a breakdown of clicks for all the links in your email and can even drill down to the details and see which person clicked on each link. Of course, we'll show you the date and time that happened, too.

How quickly do the reports update?

Instantly! All our reports are updated in realtime. The moment your email is sent the reporting kicks into high gear and tracks everything. If you send an email at 9:00 am, you can login at 9:01 and follow all the action.

What does Mail Interactive do to make sure my emails get delivered?

Everything! We have relationships with ISPs and blacklist providers around the globe to help ensure your message gets delivered. Our ISP Relations Department works on your behalf by sharing our policies and practices with ISPs thereby forging a relationship of trust between us and them. After all, ISPs want their customers to receive permission opt-in mailings and they trust Mail Interactive to screen all outgoing emails and only allow legitimate mailings to be sent.

Can I use my contact list from Outlook, Yahoo Mail, Hotmail, etc?

Of course! You can easily export your contact list from these and other popular programs. In just a few minutes you can have those contacts imported into your Mail Interactive email marketing account. Once they're there, you can segment them into different categories and send them targeted emails.

Can I include more information for people than just their email address?

Definitely! You can include a variety of information in every subscriber file including their name, address, postcode, phone number, and more. This way all their information is at your fingertips.